Shipping & Returns Policy

1. Shipping Policy

Processing Time

All orders are prepared and shipped within 5 to 7 business days from payment confirmation.

Domestic Shipping (Spain)

Once shipped, estimated delivery time is 3 to 5 business days.

European Shipping

Once shipped, estimated delivery time is 5 to 8 business days.

International Shipping (outside Europe)

Once shipped, estimated delivery time is approximately 12 to 15 business days, depending on the destination country and possible customs delays.

Broom Shipping (IMPORTANT)

Due to their dimensions, characteristics, and logistics:

• Brooms are only shipped within Spain.
• We do not ship brooms to Europe or international destinations.

Manufacturing and specific broom lead times:

• Brooms are made to order, with a manufacturing time of 10 to 15 days.
• Once made and shipped, delivery within Spain takes 3 to 5 business days.

Shipping Costs

Shipping costs are automatically calculated at checkout and vary based on the weight, size, and destination of the package.

Customs & International Taxes

Orders shipped to the Canary Islands, Ceuta, Melilla, countries outside the European Union, or territories with their own customs regulations may be subject to customs duties, local taxes, or additional charges imposed by the destination authorities. These costs are not included in the product price or shipping fees, and are the exclusive responsibility of the customer.

Callejón Figurón cannot predict or assume these amounts, as they depend on each country or region. Similarly, any delays caused by customs controls are beyond our control.

Delivery Delays

Callejón Figurón is not responsible for delays caused by circumstances beyond our control, such as strikes, carrier incidents, adverse weather conditions, or customs holds. Consumer rights established by applicable legislation will be respected if the delay is excessive or the order does not arrive.

2. Returns & Refunds Policy

At Callejón Figurón, returns and refunds are managed in accordance with applicable Spanish consumer regulations (Royal Legislative Decree 1/2007).

Defective, Damaged, or Incorrect Products

We accept returns if the product arrives damaged, defective, or does not match the store description. This must be reported within 14 calendar days of receiving the order, with detailed photos. After evaluating the case, we may offer:

• Product replacement, or
• Partial or full refund, as appropriate.

We do not accept returns in the following cases:

• Change of mind.
• Products in perfect condition that match the store description.
• Personalized or made-to-order items (including brooms).
• Issues arising from incorrect use or natural wear.

Return Conditions

• The product must be returned in its original condition, without signs of use, with original packaging and labels intact.
• The customer assumes return shipping costs, except in cases of Callejón Figurón error or defective product.
• Returns of personalized or custom-made items are not accepted.

Return Process

1. Contact us at info@callejonfiguron.com, stating the reason for the return and attaching photos if applicable.
2. If the request is approved, we will provide the return address and instructions.
3. Once the product is received and inspected, we will notify you if the return has been accepted.

Refunds

The refund will be made using the same payment method used for the purchase. Shipping costs will not be refunded, except in cases of our error or defective product.

3. Contact Us

For any questions about shipping or returns, contact us at info@callejonfiguron.com or via WhatsApp at +34 680 291 254.